Seated ("we", "our", or "us") provides a private restaurant reservation assistant. We are committed to safeguarding your personal data and respecting your privacy.
1. Information We Collect
We collect information that you directly provide to us to facilitate restaurant reservation requests:
- Account Details: Your name, email address, and phone number when you register.
- Dining Preferences: Preferred party sizes, requested dates, times, and dining parameters to facilitate reservations.
2. How We Use Your Information
We use your information solely for providing reservation services:
- Coordinating restaurant reservations according to your requests.
- Sending timely notifications regarding reservation confirmations and booking updates.
- Syncing reservation details with your device calendar upon your explicit request.
3. SMS Messaging
If you opt in to text messages, we send transactional SMS about your own reservation requests: booking confirmations, booking failures, and availability alerts. Message frequency varies with your reservation activity. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except with the SMS provider that delivers our messages.
4. Data Storage & Security
All user data and personal information are encrypted at rest and in transit using industry-leading security practices. Access to our infrastructure is strictly restricted and monitored.
5. Account Deletion & Data Retention
You may permanently delete your account and all associated personal data at any time directly within the Seated app (Profile > Edit Profile > Delete Account, or from the waitlist status screen). Upon deletion, all your active requests, account details, and reservation history are permanently removed from our active databases.
6. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at support@gramercy.digital.